Legal
Privacy Policy
Effective: April 3, 2026 | Last updated: April 3, 2026
ZeroCallix LLC ("we", "us", or "our") provides AI voice agent services to service businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit zerocallix.com or interact with a ZeroCallix-powered phone number.
1. Information We Collect
We may collect the following types of information:
- Call Recordings — Audio recordings of conversations handled by our AI assistant, retained for quality assurance and service improvement. Recordings are processed to produce transcripts.
- Call Transcripts — A text record of the conversation produced from the audio recording. Used for AI analysis, lead scoring, and delivery to the business client whose number you called.
- Caller Phone Number — Transmitted by the carrier; used to match deletion requests and associate calls with client accounts.
- Information You Provide Verbally — Name, email, address, service needs, appointment details extracted from the conversation by our AI.
- Call Metadata — Date, time, duration, and outcome (e.g., "appointment booked"). Metadata contains no personal conversation content after transcript purge.
- Contact Form Submissions — Name, email, phone, and business details submitted via our website.
- Website Usage Data — IP address, browser type, pages visited, collected automatically via standard web analytics.
2. How We Use Your Information
We use the information we collect to:
- Operate the AI voice agent service on behalf of our business clients
- Provide call transcripts and performance analytics to the business you called
- Improve AI model quality, accuracy, and performance (quality assurance and training)
- Send automated SMS follow-ups (appointment reminders, review requests) on behalf of our clients
- Respond to inquiries and schedule demos
- Process billing and manage client accounts
- Comply with legal obligations and process data deletion requests
We do not sell your personal data to third parties.
3. SMS Messaging
ZeroCallix sends automated SMS messages to two groups of recipients:
A) End Callers — Individuals who call a ZeroCallix-powered business may receive appointment confirmations, reminders, follow-ups, and service updates.
- How you opt in — Consent is obtained verbally during your call. Our AI receptionist asks: "I can send you a text confirmation to that number — is that okay with you?" SMS is only sent if you agree. It is never a requirement of service.
- How to opt out — Reply STOP to any message at any time. You will be immediately unsubscribed and receive no further messages. Reply HELP for assistance.
- Message frequency — Varies based on your appointments and interactions with the business.
- Message and data rates — Standard message and data rates may apply.
B) Business Clients (ZeroCallix Subscribers) — Business owners who sign up for ZeroCallix receive operational SMS notifications including new booking alerts, emergency alerts, missed call alerts, and reschedule notifications.
- How you opt in — During signup at zerocallix.com, you opt in via a standalone, unchecked SMS consent checkbox that is separate from the Terms of Service. This consent is optional and not required to use the platform.
- How to opt out — Reply STOP to any message at any time to permanently unsubscribe from SMS notifications.
- Message frequency — Based on call activity on your account (new bookings, emergencies, missed calls).
- Message and data rates — Standard message and data rates may apply.
4. Call Recording & Consent
Calls handled by ZeroCallix AI agents may be recorded for quality assurance, transcript generation, and AI training purposes. Our AI voice agents automatically handle consent disclosures based on applicable state law:
- Two-party consent states (CA, FL, IL, MA, MD, MI, MT, NH, PA, WA) — the AI system asks for your explicit verbal consent before the call proceeds. If you decline, the call ends immediately and no recording or transcript is saved.
- All other states (one-party consent) — the AI system notifies you that the call may be recorded for quality and training purposes. You may object at any time and the AI system will respect your preference.
These disclosures are automatically injected into every AI agent based on the business's location. Our compliance system logs consent status with each call. Recordings are retained for up to 90 days and then permanently deleted.
5. Data Sharing
We may share your information with:
- Our Business Clients — The business whose number you called receives your transcript and AI-extracted call analysis.
- Voice Processing Partners — Third-party infrastructure that processes call audio and returns transcripts on our behalf.
- Database Infrastructure — Secure cloud database hosting where transcripts and call records are stored.
- SMS Delivery Partners — Third-party SMS delivery for follow-up messages sent on behalf of clients.
- Resend — Transactional email delivery.
- Stripe — Payment processing for client billing. We do not store raw card data.
- Client Communication Role — ZeroCallix AI assistants answer incoming caller calls and, when enabled by the client plan, may send follow-up SMS or place outbound follow-up calls/messages on the client's behalf for reminders, callbacks, or service updates.
- Legal Authorities — When required by valid court order, subpoena, or applicable law.
6. Data Retention
- Call recordings and transcripts — Automatically deleted after 90 days (daily automated purge). Cannot be recovered after deletion.
- Call metadata (outcome, duration, timestamps) — Retained for business analytics and billing. Contains no personal conversation content after transcript purge.
- Client account data — Retained for the duration of the business relationship plus applicable legal retention periods.
- Compliance request logs — Retained for 7 years as required by applicable law.
7. Your Rights (CCPA / GDPR)
California residents (CCPA) — You have the right to know what data we hold, request deletion (Right to Erasure), opt out of data sale (we do not sell data), and non-discrimination for exercising your rights.
EU / UK residents (GDPR) — You have the right to access, rectify, erase, restrict, or object to processing of your data, and the right to data portability. Our lawful basis for processing call data is legitimate interest in operating the service on behalf of the business you called.
To exercise any of these rights, email privacy@zerocallix.com with your phone number and/or email. We will process your request within 30 days and send a written confirmation.
8. Cookies
Our website uses minimal cookies for session management and analytics. We do not use third-party advertising cookies. You can manage cookies through your browser settings. A consent banner is displayed where required by law (GDPR).
9. Security
We protect your data using TLS encryption in transit, row-level security in our database (clients can only access their own data), service-role API keys for all sensitive operations, and automated transcript purging to minimize retained personal data. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately at privacy@zerocallix.com.
11. Changes to This Policy
We may update this Privacy Policy as our services evolve or law changes. Material changes will be communicated via email to active clients and posted on this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance.
12. Contact Us
For privacy questions, data access requests, or deletion requests:
